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Symptoms: You could not see the video that the questions are referring to.
Cause of the Problem:
Either the video did not finish downloading, or the version of Media Player is too low.
Solution:
- If there is a "Downloading" message:
If you see a ‘please wait, downloading’ message on the left hand side of the screen ,
it seems that the video file did not fully download yet, it might finish in a matter of minutes.
NOTE - You may still be able to view it as the video clips are sometimes displayed twice.
- If the screen is just blank:
- Check if the browser is stuck:
Can you minimize the browser window, or open one of the menus? If the browser does not respond click here.
- Optional: perform media computability test:
To see if your system supports the media files, Open a browser window, and type the following in the address bar:
If you cannot see and hear the media file, your system does not support this media.
- For WMV files - Check Media Player version:
- Open the media player:
Open the START menu, and go to PROGRAMS->ACCESSORIES->ENTERTAINMENT, and click on WINDOWS MEDIA PLAYER.
- Check the version:
Open the help menu on the right hand side of the menu bar, and choose ‘about windows media player’, and see what the version is. - If the version is 6.4 or higher – it’s compatible.
- If the version is lower then 6.4 – it’s not compatible:
It seems that the Windows Media Player you are using is outdated and does not meet our system requirements, you might try to download a newer version of media player from the following URL:
http://www.microsoft.com/windows/windowsmedia/download/
In the mean time, try to continue and answer questions that you can.
- For QuickTime files - Check QuickTime version:
- Open the QT player:
Open the START menu, and go to PROGRAMS->QuickTime, and click on QuickTime PLAYER.
- Check the version:
Open the help menu on the right hand side of the menu bar, and choose ‘about QuickTime player’, and see what the version is.
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